TERMS & CONDITIONS

Payments, Booking and Communication

• All services carried out by Lucy Digital require payment upfront prior to the start of any service being provided by Lucy Digital unless otherwise agreed. If payment is not made, your project will be void and service canceled. 

• All payments are non-refundable.

• If payment is not made, Lucy Digital has the right to void and cancel your project.

• Printing services provided by Lucy Digital, also require FULL PAYMENT to be made upfront, prior to the service being provided. Printing will not be processed until full payment is made.

• Payments are made by direct bank transfer to Lucy Digital. 

• Lucy Digital does not accept refunds.

• Lucy Digital has the right to update and change the cost of all services at any time.

• Prices quoted/shown do not include any future design amendments. These will be charged at an additional fee unless otherwise agreed at the time of booking.

• Bespoke quotes are given to individuals based on their specific needs and are not set prices for other clients.

• If you contact Lucy Digital on three separate occasions without providing a reply, Lucy Digital reserves the right to refrain from responding to you or accepting you as a client. In addition, this policy also applies to individuals who submit their design brief, and agree to payment terms but fail to complete their payment. If a client fails to pay their agreed fee on more than two occasions and requests to rebook or engage in further communication, Lucy Digital reserves the right to refrain from responding to you. This policy is in place to prevent time wasting for both parties.

• By agreeing to your offered booking date(s), you are agreeing that you are available to respond to Lucy Digital promptly (within 1-hour) to give feedback and finalise your project.

• Lucy Digital has the right to withdraw from working on your project if a timely response is not given. If you do not respond to Lucy Digital within 24 hours after your designs are sent for feedback your project may be void and you will not receive a refund or you will receive a time-wasting fee.

• A time-wasting fee of an additional 50% of the project fee will be added to any project where the person responsible/the person booking does not respond in a timely manner (a timely manner being within the hour of your designated booking time slot), requests a new/different design brief from the original communicated or any other reason where Lucy Digital's time is not taken into consideration.

• Turnaround times vary per booking/service. This will be discussed with each client before the commencement of any service being carried out.

• Lucy Digital does not accept voice notes when you're providing a project brief or as a means of communication.

• Communication must be via written messages. This ensures smoother communication and allows Lucy Digital to better understand your vision.

• Lucy Digital does not accept any abusive, patronizing, or aggressive behavior or communication. Lucy Digital reserves the right to terminate your service should such behavior arise.

• If such behavior results in the termination of your booking, and your project has already been started or provided, there will be strictly no refunds.

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Cancellations, Late Fees, and Rebooking Fees

• If you decide you need to cancel your project after payment is made, and your project hasn't been started yet, you will lose 50% of the payment made and will be refunded 50% of your total payment.

• If you request to cancel AFTER your project has started, you will NOT be refunded any of the amount.

• The only exception to this cancellation policy will be when Lucy Digital may have to cancel your booking due to unforeseen circumstances. if such events do occur, you will be offered an alternative booking day or a full refund.

• If you miss your booking day, regardless of the service selected, a rebooking fee of 50% of the total service cost will be necessary to reschedule your booking to the next availability.

• Failure to pay the rebooking fee will result in the cancellation of your original booking and the inability to secure a new appointment.

• Failure to pay the rebooking fee will result in you not being refunded your original payment and all designs will be removed from Lucy Digital's system.

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Websites

The following terms and conditions apply to all website design services offered by Lucy Digital. By ordering services from Lucy Digital you are agreeing to the following terms and conditions:

• Lucy Digital reserves the right to refuse to construct a website that Lucy Digital may judge as unfit due to the content or otherwise. This includes but is not limited to, sites containing adult-oriented material such as pornography, sites that promote hatred towards persons belonging to any ethnic group, religion, or sexual orientation, and sites that infringe the copyright or are contrary to UK laws.

•  All material, both text and images supplied by the client and used in the construction of the client’s website, will remain the client’s property. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws. Lucy Digital will not be held responsible for any copyright infringements brought against the client for images supplied to Lucy Digital by the client.

• Lucy Digital makes every effort to design pages that display acceptably in the most popular current browsers but cannot accept responsibility for pages that do not display acceptably in new versions of browsers released after pages have been designed.

• Lucy Digital submits a client’s website to several of the major search engines as part of the design fee. Lucy Digital cannot guarantee high positions in search engine results.

• If, during the Website Development Cycle, the client does not supply the content required in order to complete the service within a reasonable amount of time, Lucy Digital will consider that the client wishes to cancel the service and will not be eligible to receive a refund either in full or part.

• Lucy Digital will not be held responsible if the client's chosen domain name is not available at the time of registration.

• Lucy Digital does not undertake to maintain or update a client’s website as part of the design fee. If a client wishes Lucy Digital to maintain or update a website as a separate fee, Lucy Digital will discuss with the client a maintenance contract appropriate to the amount of work required.

• Any images supplied by Lucy Digital for the construction of your website are to be solely used for illustration for the website built and not to be reused for any other forms of advertising, marketing, or social media. You do not have the right to use any 3rd party images licensed by Lucy Digital. These images must be replaced with your own imagery.

• Any design times specified by Lucy Digital are subject to change at any time in the design process.

• Lucy Digital uses but is not limited to the following software to design and create websites: Wix.com, and Shopify.com. Please familiarise yourself with their terms and conditions.

• If you wish to terminate your service with Lucy Digital, your website will be taken offline, and hosting canceled. To discuss a separate handover please contact Lucy Digital with at least 1 month's notice to discuss the transfer of hosting (Wix or Shopify unless otherwise stated) and domain name.

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Design and File Storage

The following terms and conditions apply to all graphic design services offered by Lucy Digital. By ordering services from Lucy Digital you are agreeing to the following terms and conditions:

• Lucy Digital aims to ensure all clients are 100% happy with their designs. If you are unhappy with your design samples then Lucy Digital will work with you until we create something you love. However, if you wish to have new samples created based on a new brief you will need to repay the design fee.

• All design projects come with 3 rounds of amendments. Additional amendments will incur further charges. The charges will vary depending on the size and complexity of the project. Please ask Lucy Digital prior to the start of your project how much additional amendments on your project will cost.

• All files will be removed within 2-weeks of them being transferred over to you. It is vital that you save them as soon as possible. It is also recommended that you save the files to a backup device.

• If you require Lucy Digital to keep your files for longer than the time scale provided such as if you know your design will need updating e.g. price list, please request this when you are booking your project.

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Printing

The following terms and conditions apply to all print services offered by Lucy Digital. By ordering services from Lucy Digital you are agreeing to the following terms and conditions:

• You are responsible for the proofing of your designs before they are sent to print (spelling, punctuation § grammar). Please ensure you check over your designs carefully before you approve them.

• Lucy Digital is not responsible for your prints once they have been shipped.

• Proof of postage is always provided if Lucy Digital ships your prints, however, all responsibility will be with the courier whom you will need to contact yourself directly.

• Lucy Digital is not responsible for any colour variations when your order has been printed. Colours may differ when your digital design is physically printed due to the difference in colour modes.

• When Lucy Digital is delivering prints directly to you, delivery times may vary from the agreed estimated delivery date and time.

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Photography

The following terms and conditions apply to all photography services offered by Lucy Digital. By ordering services from Lucy Digital you are agreeing to the following terms and conditions:

• All photography sessions will be planned before the agreed booking day. 

• Cancellation on the day of the agreed service will result in loss of payment and an additional booking fee will be required to rebook the service.

• If your photography session includes members of the public, your clients, or any human photography permission must be gained before the photography session can commence and it is the client's responsibility to ensure they have the consent of all individuals being photographed. Lucy Digital will not be held responsible for any failures to receive consent and this responsibility is solely with the person booking the photography session.

• The price quoted for all photography sessions includes 10 edits of the best photos captured on the day (in the opinion of Lucy Digital) and all of the unedited content captured on the day.

• All files must be saved by the client, Lucy Digital does not store images once transferred over to the client.

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Social Media Managament

The following terms and conditions apply to all social media management services offered by Lucy Digital, unless otherwise agreed before the commencement of your package. By ordering services from Lucy Digital you are agreeing to the following terms and conditions:

• Lucy Digital will not be answering DMs.

• Lucy Digital will not be held responsible for any missed messages or responses.

• All of the information for the content must be provided by yourself, unless otherwise agreed.

• Content for the upcoming month must be given at least 2 weeks in advance. Lucy Digital will not be held responsible if a last-minute content request (within 48 hours) cannot be fulfilled.

• All content must be approved by yourself before being posted to social media channels unless you agree you are happy to not be part of the approval process (all content will be scheduled using Meta Business suite or similar).

• Lucy Digital cannot guarantee specific results i.e. 100 new followers every month, 100 likes on every post.

• This service aims to give consistency to your social media, to improve your online presence, and Lucy Digital will provide the best service possible with the information provided.

• Payments are made a month in advance of any work on the last day of the previous month for social media management. Any payment failure will result in cancellation/no further action. I.e. payment on the 31st of December pays for the service throughout January, payment on the 31st of January will be payment for February's service, and so on.

• Approval for the work to commence and payment of the service agreed upon indicates that the client accepts all terms and conditions outlined in this document.

• Payment is due within 24 hours of you receiving your invoice.

• All communications/correspondences will be via email or WhatsApp. It is the client’s responsibility to keep Lucy Digital updated with their relevant email addresses and contact details.

• All information provided to Lucy Digital such as strategy documents, account details, and passwords are confidential and will not be shared.

• By agreeing to this service and giving payment, you agree to give Lucy Digital access to the accounts discussed including usernames and passwords (if necessary).

• If you wish to cancel the service, please give at least 2 weeks' notice before the next month's payment date.

• Any additional service not included in your package will incur additional costs.

• Content posts are charged at £20 per post if you wish to go over your agreed package post limit.

• The price of your package does not include any paid social media advertising budget unless otherwise agreed.

• If you do not use your total weekly post allocation i.e. you only use 4 posts instead of your 5 limit, this does not roll over onto the following week. Unless otherwise discussed in advance.

• Lucy Digital has the right to alter the cost of your package or invoice you separately if additional services or time spent are/is added.

• Lucy Digital has the right to terminate this contract at any time if the T&Cs are not followed.

• Payment is nonrefundable.

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Additional Information

• Lucy Digital holds the right to use all projects/designs and prints for marketing purposes.

• When booking a service with Lucy Digital you are agreeing to all terms and conditions.